RETURN POLICY

Last updated February 15, 2023

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within twenty eight (28) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

Ino Creative Ltd

Attn: Returns

LG13 The Record Hall

16-16A Baldwins Gardens

London, EC1N 7RJ EC1N 7RJ

United Kingdom

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least five (5) days from the receipt of your item to process your return.

EXCEPTIONS

The following items cannot be returned:

     ●     3D Wax print

     ●     3D Resin print

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

     ●     We want you to be completely satisfied with your purchase. If you are not satisfied with your purchase, we offer a 30-day return policy from the date of purchase. However, please note that any cast piece of jewellery that has had work done to it cannot be returned back to us.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

info@ino-creative.com